Use the human voice

Helping organisations communicate like humans do: clearly, briefly, creatively.

About, Services, Testimonials, Clients, Contact, Availability

Selected projects and case studies:

↑ Back to top


Use the human voice is a small creative consultancy, founded and run by me, Giles Turnbull.

I work with companies, governments and non-profits to help them communicate about their work, as it happens. I advise on external comms, internal comms, web content and all other aspects of human-centered communication.

With over 25 years’ professional experience, I’m comfortable working alongside the most senior leaders and the most junior beginners. I provide training, advice and practical support.

My work is founded in the belief that corporate entities do not have to sound corporate in order to be understood. In fact, the more effort they make to sound approachable and human, the more clearly they’ll get their message across.

I can help with:

↑ Back to top


Implementing agile comms

Writing, editing, presentations, video: I can help you and your team apply agile thinking to creative output. Useful for internal and external communication.

Content audit

A detailed breakdown of the content you’ve got right now, and a list of suggested changes and improvements. A good starting point.

Content prototyping

What could your content be like? How different could it be? Let’s quickly build a web prototype to explore some options.

1-to-1 writing or blogging coaching

Regular conversation to help you improve your writing and editing skills. Weekly or fortnightly 1-hour sessions to suit your calendar, for as many weeks as we need.

Creative communication brainstorming

Working with your team to shape new ideas for overcoming stubborn communication challenges.

Walk it through

You, me, our walking boots and a day outdoors. Whatever your communication problems, let’s get outside and dig into them. Our goal for the day: clarity.

Training courses

Contact me to make a booking.

↑ Back to top


“If you need words and/or someone to steer the creation of words, hire Giles soonest. He’s the best.”
Russell Davies

“The great thing about Giles is that he has lasting impact. I still see echoes of Giles in good @gdsteam behaviours years after he left, and the people he worked with have taken those lessons with them even after they moved on as well. A genuinely transformative person.”
Simon Everest

“Giles does words, ideas, teams, culture ++”
Rod McClaren

“Hiring Giles is a good investment, as both I and the I’m A Scientist team would attest.”
Shane McCracken

“Giles is a genius with words, making complicated stuff easy to understand.”
Tom Loosemore

“If you need someone who writes like a dream and who is both brilliant and a complete joy to work with: hire Giles immediately.”
 – Janet Hughes

“Hire Giles, you won’t regret it. Storyteller, creative leader, gentleman and scholar. He was an essential person in making GDS so famous.”
 – Tom Dolan

“If I ever get a dog, I’m calling him Giles Turnbull.”
 – Maggie Mason

↑ Back to top

Selected clients

Public sector:
Defra, London Borough of Hackney, Ministry of Housing, Communities and Local Government, HM Land Registry, Department of Work and Pensions, Department for Education, Essex County Council, Scottish Government, Government of California, Welsh Government Centre for Digital Public Services, Homes England, Irish Health Service Executive, Irish National Screening Service, Sheffield Hallam University

Private sector:
Content Design London, Juno, Bulb, Public Digital, Cydea, Caution Your Blast, Difference Digital, DrDoctor, Panda, Atkins Global, Brink, Nile

Doteveryone, Comic Relief, I’m A Scientist, EdTech Hub, UNCDF Policy Accelerator, Citizens Advice, Catalyst, Together for Short Lives

↑ Back to top


Phone: 07939 127917
Email: giles (at)

Blog posts at

I'm on Twitter and LinkedIn.

↑ Back to top

© Copyright 2017-2022 Use the human voice Ltd
Company number: 10570984
VAT number: 279388732
Legal statements