👋 Hello
My name's Giles. I help organisations communicate more like humans do: briefly, clearly, creatively.
This web page gives you a flavour of the kind of work I do, and the clients I've done it for in the past. Please do get in touch if you'd like to find out more.
email: giles (at) usethehumanvoice.com
phone: 07939 127917
Clearer internal comms
Worked with the Service Transformation team at Essex County Council to help them clarify and explain their offer to colleagues and peers.
Clear corporate positions
I helped Public Digital write set of corporate position statements that actually mean something. Read a blog post about this project.
How to work in the open
Created a 1-day seminar on working in the open, in collaboration with Content Design London.
Shorter, clearer content
Worked with the I'm a Scientist team to focus content on user needs, and revamp the website when coronavirus-related demand was surging.
Testimonials
“If you need words and/or someone to steer the creation of words, hire Giles soonest. He’s the best.” – Russell Davies
“I think Use the human voice was probably the best money Cydea spent last year.” – Robin Oldham
“The great thing about Giles is that he has lasting impact. I still see echoes of Giles in good @gdsteam behaviours years after he left, and the people he worked with have taken those lessons with them even after they moved on as well. A genuinely transformative person.” – Simon Everest
“Giles does words, ideas, teams, culture ++” – Rod McClaren
“Hiring Giles is a good investment, as both I and the I’m A Scientist team would attest.” – Shane McCracken
“Giles is a genius with words, making complicated stuff easy to understand.” – Tom Loosemore
“If you need someone who writes like a dream and who is both brilliant and a complete joy to work with: hire Giles immediately.” – Janet Hughes
“Hire Giles, you won’t regret it. Storyteller, creative leader, gentleman and scholar. He was an essential person in making GDS so famous.” – Tom Dolan
“If I ever get a dog, I’m calling him Giles Turnbull.” – Maggie Mason
Creative video direction
Helped plan, produce, direct and edit a series of short videos to help Public Digital sum up an event for people who couldn't attend.
A guide to agile communication
Wrote a beginners guide for agile comms in Defra, as part of a longer engagement helping to influence digital culture and thinking.
Content Design
Edited this profession-defining book by Sarah Richards, founder of Content Design London.
It's ok to say what's ok
A poster written with the Creative Team at the Government Digital Service, not long before I left. It was subsequently exhibited at the 2017 Vienna Biennale, and has had lasting impact elsewhere. Poster design by Sonia Turcotte.
A GDS story
A history of the Government Digital Service, written for the internet, and made out of blog posts and archives and screenshots.
Selected clients
Public sector: Defra, London Borough of Hackney, Ministry of Housing, Communities and Local Government, HM Land Registry, Department of Work and Pensions, Department for Education, Essex County Council
Private sector: Content Design London, Juno, Bulb, Public Digital, Cydea, Caution Your Blast, Difference Digital
Non-profit: Doteveryone, Comic Relief, I’m A Scientist