Internal clarity at HL

I spent about 18 months working with teams in the Digital department at Hargreaves Lansdown.

My work included:

• advising senior leaders on ways to communicate big changes to teams
• drafting and editing messages about culture change and digital transformation
• helping with external comms, presentations, conference talks
• training and coaching
• writing a “Working in the open handbook” for digital teams

I can’t go into much more detail about the work, but I can repeat something I’ve already said on LinkedIn, and more than once: the team culture at HL is very strong indeed, and the people are are universally wonderful to work with.

My work was about simplifying and clarifying things, helping teams and individuals get messages across in accessible ways. It was enormous fun and I learned a lot from my colleagues in the DCX and UCD teams. 🫡